All orders are dispatched via DHL within 2-3 business days.
You can track your order at any time using the tracking code that DHL will send you by email.
Any customs duty required by non EU countries must be paid by the customer.
Returns & Refunds
If you are not completely satisfied with your purchase, please email us: with the following details :
- Full Name
- Order number
- Reason for return of item
If you wish to return a purchase, please inform us within 3 days. You will then receive an e-mail indicating the address to which you wish to send your return.
We can exchange items that are returned to us within 14 days of your receipt. The customer is responsible for all costs of return. Make sure that the products are in the same condition as those you received with the original identification tag.
Xiwikj reserves the right to refuse to refund or exchange items after this 14 day period, or clothing that is not returned in the same condition as when it was received.
We will refund the invoiced amount within 48 hours of receipt of your returns at our head office.